Monday, March 14, 2011
SPRINT PCS
OMG! I had the worst experience with sprint today 3/14/2011!!! I'm seriously contemplating changing carriers after being a customer for over 10yrs! Sprint Sucks!!!! Stay tuned for all the details....OK here goes, anyone that's a member of sprint or a sprint customer I'm protesting against them. I had the worst customer service experience with them for the last (3) days over a wall charger. My phone(Iinstinct S30) wasn't charging, took the phone to the sprint store they told me my charger was bad, the tech proceeded to tell me that sprint didn't carry the charger for my device. Isummated that maybe that particular store didn' t carry the accessory. Well, come to find out I was told by two sprint employees that sprint does not carry the charger at all. You're probably thinking what I'm thinking..... how is it you're selling a product that you no longer have the accessory for? So I asked the rep. ok...so in the mean what am I suppose to do? how do we rectify this situation? This idiot tells me to got to EBAY to locate a charger for my phone!! EBay??? Really??.So, I asked her, did you just say for me to go eBay? she says I'm not saying anything. I told her you did say something...you just told me to go to eBay! Are you kidding me???? and the saga began. I spoke to at least 10 ppl that worked for sprint and no one could tell me if sprint had the charger or not. No one try to accommodate me at all!!! then a rep called and told me that I could go to Radio Shack and purchase a charger, mind you, I inquired about purchasing the charger somewhere else other than sprint. Sprint told me that no one else carried the charger. Is sprint information conflicting or what? Well on Tues. 3/15/20011 I spoke to Wes and Franky and they told me, oh, we have the charger, we can order the charger online with our special capabilities!??? What? my response was so...you do have the charger? At this point I'm discombobulated and get this yall!.... after talking with at least 11 ppl during 3/14-3/16, went thru all that drama, after being a customer for over 10yrs, they wanted to charged me $39.99 for a wall charger. You would think the least they could do was ship it to me free of charge!!! for my troubles.....not! I have decided to change carriers and I'm letting everyone how I was treated and I'm looking for some folks to join me in protesting against them by not purchasing anything from SPRINT or utilize their services! SPRINT SUCKS TO THE 10TH POWER!!!
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